❓ Frequently Asked Questions

🚚 Delivery & Orders
What are the shipping charges? â–ŧ

Western Province delivery fee is LKR 350. Other provinces delivery fee is LKR 550. If you order multiple dresses, they will be combined under a single shipping fee.

Do you offer Cash on Delivery (COD)? â–ŧ

Yes, we support COD island-wide. However, due to high package rejection rates, the delivery charge must be paid online in advance (via Bank Transfer or Card Payment). The dress price can be paid at your doorstep.

How long does it take for my order to arrive? â–ŧ

Orders in the Western Province arrive in 2-3 working days. All other provinces arrive in 5-7 working days. Customized bespoke dresses take 10-21 days to complete and dispatch.

📏 Sizes & Fittings
How do I know which size is right? â–ŧ

Please refer to our Size Guide page. Standard sizes are age-based (e.g. XS for 2-3 years, S for 4-5 years). If in doubt, we recommend going one size larger or sending your daughter's chest and length measurements to us on WhatsApp.

What if the dress does not fit my daughter? â–ŧ

Don't worry! We offer a hassle-free size exchange policy. You can exchange the dress size within 7 days of delivery, provided the tags are intact and it has not been worn or washed. Read our Return Policy for details.

âœ‚ī¸ Bespoke & Customized Dresses
Can I send my own design? â–ŧ

Yes, absolutely! On our Bespoke page, you can describe the style you want, select colors, and request a custom quote. You can also send inspiration pictures directly to our WhatsApp support.

How do you collect measurements? â–ŧ

You can fill in your child's chest, waist, and dress length measurements during checkout or bespoke submission. Otherwise, our team will guide you on how to measure easily at home using a standard measuring tape via WhatsApp video or photos.

Have more questions?

Our team is active on WhatsApp to assist you immediately.

đŸ’Ŧ Chat on WhatsApp